1. Contract Conclusion
When the Customer places an order with the Museum Shop, this constitutes an offer to enter contract. The Museum Shop agrees to notify the Customer immediately, by electronic means, of the receipt of his order (order confirmation). Contract conclusion shall only transpire, however, upon delivery of the ordered goods and thus through acceptance of the offer.

2. Delivery
Orders may be placed and deliveries made both domestically within Germany and internationally within or without Europe. In the event of unavailability of the ordered goods, the Museum Shop shall report such to the Customer immediately. Such unavailability shall not prompt the substitute delivery of a similar item or an item of equal value. Target dates and any stated delivery periods are non-binding. Disruptions to operations at the Museum Shop or at its suppliers, which disruptions are not the fault of the Museum Shop or its supplier, will extend the delivery time accordingly.

3. Cancellation Policy
Right of revocation
The Customer shall have opportunity to cancel his order within 14 days – without the requirement to state his reasons – by forwarding written statement of such (e.g. in the form of a letter, fax or email) or by returning the goods. Punctual dispatch of the statement of cancellation or of the goods for return shall suffice for compliance with the time limit for revocation. This period shall commence no earlier than upon receipt of this direction on the cancellation policy. In the case of delivered goods, this period shall commence no sooner than on the day of receipt of the goods. Any statement of cancellation must be addressed to:

Stiftung Auto Museum Volkswagen
Dieselstraße 35
38446 Wolfsburg, Germany

Phone: +49-5361-30859838
Fax:     +49-5361-52010
as represented by: Dirk-Michael Conradt (Member of the Board of Management)

Legal consequences of contract revocation
In the case of a valid revocation of the contract, both parties must return the deliveries and services received and release any benefits derived from them (e.g. interest). In the event that this should be impossible, only partially possible or only possible in a deteriorated condition, appropriate compensation may be due. This shall not apply if the deterioration of the item in question is entirely due to its inspection as it would have been possible in a shop. Moreover, such liability for compensation may be avoided by refraining from use of the goods as if they were own property and also by refraining from any action that diminishes their value. In the case of a valid withdrawal from the contract, the value of the goods upon their return shall be credited to the Customer’s credit-card account or to another account specified by the Customer.

Preclusion of the right of revocation  
The contract shall preclude the right of revocation for delivered audio and video recordings and software which the Customer has unsealed. The same applies for items which have been used and for items specially made at the request of the Customer.

4. Prices
The prices stated at the Auto Museum Shop shall constitute the valid prices. Prices include statutory value-added tax, which tax shall be separately specified on the invoice.

5. Shipping Costs
Shipping costs shall be independent of the order value and shall be charged per order.

In Germany: EUR 5.50
In Europe: EUR 11,00
Outside of Europe: EUR 26.50 per kg

For orders valued at EUR 50.00 or more, charges will only be made for shipping costs outside of Germany.

6. Costs for the Return Delivery of Goods
If the item supplied corresponds with that ordered and if the order value of the item supplied does not exceed EUR 40.00, the Customer shall assume the costs for its return delivery. The return will otherwise be free of postage charge. The Museum Shop shall assume the costs for return deliveries of defective goods.

7. Payment Terms
Goods will be paid for by credit card or by payment in advance by bank transfer of the end sum to the bank account of the Museum Shop. Should the appropriate amount not have been received by the Museum Shop within 3 weeks following order placement, the order shall not be accepted.

Bank account details:
Commerzbank Wolfsburg
A/c no.: 7073737
Bank code: 269 410 53

IBAN: DE 8326 9410 5307 0737 3700
SWIFT-BIC: COBADEFFXXX

VAT no. DE-115 235 770

8. Permissible Use
Shop users must observe, most notably, copyrights, name and brand rights, and the protective rights of third parties. The images and brands presented at the Shop as well as vehicle identity certificates are subject to protection. The Customer agrees to refrain from any form of improper use of the Shop.

9. Risk Transfer
Risk shall be transferred to the Customer at the time of transfer of the goods to the Customer. If the Customer is not a consumer, risk shall be transferred to the individual assigned for their transportation at the time of the handover of the goods.

10. Title Retention
The delivered goods shall remain the property of the Museum Shop until such time as the purchase price is paid in full.

11. Warranty
The Museum Shop shall provide no guarantee for undisrupted access to and for the up-to-dateness of the internet site.

If items should exhibit material or manufacturer defects, including damage caused during transportation, please submit a written complaint to the following address immediately, i.e. within 2 (two) weeks of the discovery: Stiftung Auto Museum Volkswagen, Ms Christine Ferdinus, Dieselstrasse 35, 38446 Wolfsburg, Germany, Phone +49-5361-924522, Fax +49-5361-974798, email extern.christine.ferdinus@volkswagen.de

Claims may also be submitted by email or fax. All defects which occur during the warranty period come under the buyer’s statutory rights regarding product defects.

The warranty period is 24 months for consumers and 12 months for commercial entities.

12. Liability
In the case of damage which is the result of the defectiveness of a delivered item, the Museum Shop shall assume liability, including for its vicarious agents, for incidents of wilful intent and gross negligence only. In cases of culpable violation of essential obligations of contract, compensation for damage shall be limited to an amount attributable to contractually typical, foreseeable damage. These liability limitations shall apply neither with respect to the guaranteed state and character of the delivered item nor in the event that the Museum Shop should have fraudulently concealed a defect. They shall furthermore not apply in cases of damage to life, bodily harm or damage to health. The regulations set out in the product liability law shall remain unaffected by these provisions.

13. Links to Third-Party Sites
The Museum Shop website contains links to other websites operated by third parties. The Museum Shop does not adopt third-party sites accessible via such links as its own and bears no responsibility for the content of such sites.

14. Data Storage
Commensurate with Section 28 of Germany’s Federal Data Protection Law, we herewith advise that the data required for business processing is stored and processed using a data-processing system in accordance with Section 33 of the Federal Data Protection Law. Personal data will be treated confidentially and will not be disclosed to third parties unless such should become necessary for the purposes of payment collection.

15. Applicable Law
These General Terms and Conditions of Business are subject to German law. The UN Convention on Contracts for the International Sale of Goods (CISG) shall not apply.

16. Place of Jurisdiction
The exclusive place of jurisdiction for all disputes arising out of or in connection with the Museum Shop shall be the courts with jurisdiction over the place of residence of the Stiftung Auto Museum Volkswagen foundation.

17. PFinal Provisions
The Volkswagen AG General Terms and Conditions of Use shall additionally apply. If provisions of these General Terms and Conditions of Business should be invalid or not incorporated into the contract, the remainder of the contract shall nonetheless remain valid. Invalid or missing provisions shall be replaced by statutory provisions.

(Status: 17.12.2008)